Refund Policy

This Refund Policy explains how refunds and withdrawal requests work for NuvRoam digital products. It should be read together with our Terms & Conditions and Privacy Policy.

1. Overview

NuvRoam sells digital travel products, such as PDF/eBook guides and curated Google Maps or Google My Maps links. Because these are digital products with immediate access, specific rules apply to refunds and the right of withdrawal.

We always respect mandatory consumer protection law. This policy does not remove any rights you have under applicable law.

2. Digital products and instant access

All NuvRoam products are digital. No physical product is shipped. Access usually begins immediately after successful payment, through email delivery, a download link, a customer access page or a Google Maps / Google My Maps link.

At checkout, you are asked to request immediate access and to acknowledge that you may lose your right of withdrawal once digital delivery or access begins.

3. Right of withdrawal (EU/EEA)

If you are a consumer in the European Union or European Economic Area, you normally have a 14-day right of withdrawal for distance purchases.

For digital content not supplied on a physical medium, this right may be lost once digital performance or access begins, provided you gave prior express consent to immediate access and acknowledged that you lose the right of withdrawal.

This means that once you receive the PDF, eBook, download link or map link, a refund is generally not available simply because you changed your mind.

4. When we may grant a refund

We may issue a refund at our discretion in situations such as:

• duplicate accidental purchase;
• a technical failure caused by us that prevents access to the product;
• the product was not delivered and the issue cannot be resolved;
• an incorrect product was delivered;
• other exceptional cases reviewed by our support team.

Submitting a request does not automatically mean a refund has been approved.

5. When refunds are generally not available

Refunds are generally not available where:

• you requested immediate access, received the digital content and simply changed your mind;
• the request is based on travel information that changed after publication (for example opening hours, prices or availability of third-party venues);
• the issue relates to a third-party service, such as Google Maps, a restaurant, hotel or transport provider, that is outside our control.

This policy never excludes refunds that are required under mandatory consumer law.

6. How to request a refund or withdrawal

You can submit a request by email at nuvroam@gmail.com, or through our Withdrawal / Refund Request page.

Please include your order email and order number where possible, so we can find your purchase quickly.

7. How requests are reviewed

We review each request individually and in good faith. Refund eligibility depends on the product type, delivery status, access status, your checkout consent and applicable consumer law.

We will contact you by email with the outcome. We do not promise automatic refunds.

8. Your statutory consumer rights

Nothing in this Refund Policy excludes or limits any mandatory consumer rights that apply to you under applicable law, including rights related to digital content and conformity.

If any part of this policy conflicts with mandatory consumer law, the mandatory consumer law prevails.

9. Contact

NuvRoam
Rauf Akhundov, trading as NuvRoam
Email: nuvroam@gmail.com